Quick answer: If the Bank of America app is not working, the cause is almost always one of five things: a connection or network issue, an outdated app version, a biometric login that has become unsynchronized, a device trust check triggered by a recent phone update or location change, or a temporary bank-side outage. Most problems resolve within five minutes by following the right fix in the right order. This guide covers every scenario.
Fix the Bank of America app — quickest steps first
Work through these in order before trying more involved fixes. Most Bank of America app problems are caused by a broken session, unstable connection, or temporary authentication issue — all of which the steps below resolve.
- Force close the app and reopen it — swipe it away from your recent apps entirely, wait five seconds, then reopen; this clears broken sessions without losing any account data
- Switch networks — toggle between Wi-Fi and mobile data; if the app works on one but not the other, the issue is network-specific rather than account-level
- Toggle Airplane Mode — turn Airplane Mode on for ten seconds then off; this forces your phone to re-establish all network connections from scratch
- Restart your phone — clears background app conflicts, stalled processes, and session cache that force-closing the app alone sometimes cannot clear
- Check for a Bank of America app update — open the App Store or Google Play, search for the Bank of America app, and install any available update; outdated versions frequently fail to connect after BofA server updates
- Try signing in manually instead of using Face ID or Touch ID — if the app fails specifically after biometric login, the biometric link may have become unsynchronized; manual login bypasses this and confirms whether the issue is biometric-specific
- Try the Bank of America website on desktop — if bankofamerica.com works but the app does not, the issue is app or device-specific rather than account-level
If the app starts working at any point in this sequence, the issue was temporary and is now resolved. If none of these work, continue to the detailed fixes below.
Is the Bank of America app down right now?
Before spending time troubleshooting your device, confirm whether the issue is on BofA’s end. Signs that point to a bank-side outage rather than a device problem: the app fails the same way on multiple devices, both the app and bankofamerica.com are failing simultaneously, and other users are reporting the same issue at the same time.
Check downdetector.com for real-time Bank of America outage reports from other users. Full Bank of America outages are rare — partial outages affecting mobile login, verification, or specific features are more common and may not generate an official BofA status notice.
If the website works but the app does not, the issue is limited to mobile app access, device verification, or mobile authentication — not a full BofA outage.
Detailed fixes for specific Bank of America app problems
App not loading or stuck on a blank screen
This is almost always caused by a corrupted session cache or an outdated app version that is no longer compatible with BofA’s current servers. Force close the app, check for an update, and if the problem persists after updating, clear the app’s cache on Android (Settings → Apps → Bank of America → Storage → Clear Cache) or uninstall and reinstall on iPhone. Reinstalling will not affect your account or delete any data — it only removes the locally stored app files.
App crashes immediately after opening
Immediate crashes on launch are most commonly caused by a failed app update that installed incompletely, a compatibility issue after a phone operating system update, or low device storage preventing the app from loading properly. Check available storage on your device first — banking apps typically need at least a few hundred MB of free space. Then update or reinstall the app. If crashes continue after reinstalling, the issue may be an OS compatibility problem — check whether BofA has released a new app version that specifically addresses your iOS or Android version.
App keeps logging you out
Repeated automatic logouts happen when Bank of America cannot maintain a trusted session on your device — most commonly because private browsing or a security app is clearing session data between logins, your connection is switching between Wi-Fi and mobile data during the session, or Bank of America has flagged your device for re-verification after a login from an unusual location. To stop repeated logouts: use a consistent network during banking sessions, disable any apps that automatically clear app data, and complete any pending device verification prompts in BofA’s secure messages.
Face ID or Touch ID not working in the Bank of America app
Biometric login in banking apps becomes unsynchronized after a phone operating system update, a biometric reset (adding or removing a fingerprint or face), or a device security change. The app loses its trust link to the biometric system and fails silently rather than showing a clear error. Fix: sign in manually using your username and password, then go into the BofA app settings and disable biometric login, then re-enable it. This re-establishes the biometric trust link. If manual login also fails, the issue is not biometric — see the login troubleshooting section below.
App works but balances or transactions are not loading
When the app opens and you can navigate normally but account data is not displaying or is significantly delayed, the issue is usually a temporary server-side delay in BofA’s data feeds rather than an app problem. Pull down to refresh on the account screen, log out and log back in, or close and reopen the app. If data does not load after these steps, the delay is on BofA’s backend and will typically resolve within one to two hours. This is distinct from a transfer appearing pending — pending transfers are a processing status, not a display issue.
App not working after a phone update
Phone operating system updates frequently break banking app sessions. After a major iOS or Android update, the Bank of America app may fail to launch, crash on login, or repeatedly request verification. The fix is typically straightforward: restart your phone after the OS update completes (if you have not already), then update the BofA app if an update is available, then sign in manually rather than using biometric login for the first session after an OS update.
App not working on public or hotel Wi-Fi
Public Wi-Fi networks — hotels, airports, coffee shops — frequently block the ports or protocols banking apps use for secure connections. Bank of America’s app may fail to load entirely on restricted networks. Switch to mobile data when using the BofA app in public locations. If you are in a location where mobile data is unavailable, try connecting to the public Wi-Fi and then immediately opening the BofA app before the network’s captive portal session times out.
When to contact Bank of America directly
Contact Bank of America if the app is not working on any device or browser after working through all of the above steps, verification codes are not arriving on any delivery method, your account appears restricted or you are seeing security error messages, or the issue has persisted for more than one business day. Call the number on the back of your Bank of America debit card — not a number from a search result or text. Bank of America impersonation scams frequently target people searching for app support.
Bank of America customer service: 1-800-432-1000
If the app issue is specifically login-related, see Bank of America login help. If you need to reset your password, see Bank of America password reset.
Related Bank of America guides
- Bank of America login help — verification issues and access problems
- Bank of America password reset
- Bank of America transfer pending — why it happens and how long it takes
- Bank of America deposit limits
- Bank of America routing numbers by state
- Why banking apps stop working — full troubleshooting guide
Frequently Asked Questions
Why is the Bank of America app not working today?
The most common causes are a connection or network issue, an outdated app version, a biometric login that has become unsynchronized, a device trust check triggered by a recent phone update or location change, or a temporary bank-side outage. Force close the app, switch networks, and check for an update before assuming an account-level problem.
Why is my Bank of America app not opening?
The most common reasons are an outdated app version incompatible with BofA’s current servers, corrupted app data from a failed update, a phone OS update that broke the app session, or low device storage preventing the app from loading. Update the app first, then restart your phone, then clear cache (Android) or reinstall (iPhone) if the problem persists.
Why does the Bank of America app keep logging me out?
Repeated automatic logouts happen when BofA cannot maintain a trusted session — most commonly because your connection is switching between Wi-Fi and mobile data during the session, a security or privacy app is clearing session data between logins, or Bank of America has flagged your device for re-verification. Use a consistent network during banking sessions and complete any pending verification prompts in BofA’s secure messages.
Why does the Bank of America app fail after Face ID?
Biometric login becomes unsynchronized after a phone OS update, a biometric reset, or a device security change. Sign in manually using your username and password, then go into BofA app settings, disable biometric login, and re-enable it — this re-establishes the biometric trust link with the app.
Is Bank of America down right now?
Check downdetector.com for real-time outage reports. Full BofA outages are rare — partial outages affecting mobile login, verification, or specific features are more common. If bankofamerica.com works on desktop but the app does not, the issue is device or app-specific rather than a full BofA outage.
Should I reinstall the Bank of America app?
Try connection checks, app updates, restarting your phone, and manual login before reinstalling. Reinstalling helps with corrupted app data but will not fix a bank-side outage, an account restriction, or an identity verification issue. On iPhone, uninstall and reinstall from the App Store. On Android, clear the cache first — a full reinstall is only necessary if clearing cache does not resolve the problem.
