Bank of America App Not Working Today? Try This First (Quick Fix Guide)

Quick answer: If the Bank of America app is not working today, it is usually caused by a connection issue, app update problem, login verification error, device trust check, or temporary system issue. Most problems are short-term and can be fixed by resetting your connection, restarting the app, updating the app, or re-verifying your login.

If the app suddenly stops working, it can feel like your account is locked or something is wrong — but in most cases, it’s a temporary issue that can be fixed quickly.

In most cases, your account is still active and your money is secure. The issue is usually related to how the app connects to Bank of America’s systems or verifies your device, not a permanent problem with your account.

This guide explains why the Bank of America mobile app may stop working, what to try first, and when the issue may require help from Bank of America support.

Fix This First

Before making bigger changes, start with the fastest checks. Many Bank of America app issues are caused by a broken session, unstable connection, or temporary authentication problem.

Force close the Bank of America app and reopen it
Switch between WiFi and mobile data
Turn Airplane Mode on for 10 seconds, then turn it off
Restart your phone
Check for a Bank of America app update

If the app starts working again, the issue was likely a temporary connection, session, or device problem.

Is the Bank of America App Down Right Now?

If the Bank of America app suddenly stops working for multiple users or across multiple devices, the issue may be a temporary outage, system update, or server-side problem.

A bank-side issue is more likely if the app will not load, login attempts fail across devices, or certain mobile banking features are unavailable at the same time.

If Bank of America’s website works but the app does not, the issue may be limited to mobile app access, device verification, or mobile authentication.

Common Situations Where the Bank of America App Stops Working

After a phone operating system update
After resetting Face ID, Touch ID, or biometric login
Logging in from a new device or location
Switching between WiFi and mobile data
Using public or restricted WiFi networks
Accessing the app during peak banking hours or system maintenance

These situations can interrupt secure sessions, trigger additional verification, or cause the app to reload instead of opening normally.

Common Reasons the Bank of America App Is Not Working

The Bank of America app depends on secure sessions, encrypted connections, app compatibility, and identity verification. If one part of that process fails, the app may freeze, log you out, fail after biometric login, or stop loading.

Connection problems: Weak WiFi, mobile data issues, or network switching can break the app session
App update issues: An outdated version may not connect correctly or may fail during login
Device trust checks: Bank of America may need to verify your device again after updates or unusual login behavior
Biometric login issues: Face ID or Touch ID may stop syncing properly after a phone update or reset
System issues: Maintenance, high traffic, or temporary outages can prevent account data from loading
Security verification issues: Failed login attempts, verification delays, or account security checks can interrupt access

For a complete breakdown of why banking apps fail and how to fix them step by step, see our banking app troubleshooting guide.

Fix 1: Check Your Internet Connection

A weak or unstable connection is a common reason the Bank of America app stops loading. If your phone switches networks while the app is opening, the secure session may fail.

Turn WiFi off and back on
Switch to mobile data, or switch back to WiFi
Turn Airplane Mode on for 10 seconds, then turn it off
Try opening a normal website to confirm your internet works
Avoid public WiFi or restricted networks when using banking apps

If the app works on one network but not another, the issue is likely related to your connection rather than your Bank of America account.

Fix 2: Update the Bank of America App

Banking apps are updated often for security, bug fixes, and compatibility. If your Bank of America app is outdated, it may fail to load, crash, or stop working during login.

Open the App Store or Google Play Store
Search for the Bank of America app
Install any available update
Restart the app after updating

If the issue started after a phone update, restarting your device can help the app reconnect and resync properly.

Fix 3: Force Close the App and Restart Your Phone

If the Bank of America app is frozen, stuck loading, or returning to the sign-in screen, force closing it can clear the broken session and start a new one.

Close the Bank of America app completely from your recent apps
Wait a few seconds
Reopen the app
If the problem continues, restart your phone

This helps clear temporary device errors, background app conflicts, and stalled login sessions.

Fix 4: Check Face ID, Touch ID, or Biometric Login

If the app fails after Face ID, Touch ID, or biometric login, the issue may be related to device verification rather than your username or password.

Try signing in manually with your username and password
Disable biometric login inside the app if you can access settings
Re-enable biometric login after signing in successfully
Restart your phone if biometric login recently changed

Biometric login can become unsynchronized after a phone update, security reset, or device change. This can cause the app to freeze, reload, or return to the sign-in screen.

Fix 5: Clear Cache or Reinstall the Bank of America App

If the Bank of America app repeatedly crashes, opens to a blank screen, or fails after basic troubleshooting, the app’s stored data may be corrupted or outdated.

Android: Go to Settings → Apps → Bank of America → Storage → Clear cache
iPhone: Delete the Bank of America app and reinstall it from the App Store
Android or iPhone: Reinstall the app only after trying connection, update, and restart fixes first

Reinstalling can help with app corruption, but it will not bypass identity verification, security checks, or a bank-side outage.

Why the App Works on Desktop but Not Mobile

Bank of America may apply stricter security checks to mobile sessions than desktop logins. If a mobile session fails a device trust or identity check, the app may stop working while desktop access still works.

This is why the app can fail even when your account is still accessible through the Bank of America website.

What If Transactions or Balances Are Not Loading?

Sometimes the Bank of America app opens normally, but balances, transactions, or account activity do not update right away. This does not always mean the app is broken.

Account information may appear delayed when systems are still processing updates, refreshing data, or waiting for a secure server response.

Your balance may not update instantly
Recent payments may still show as pending
Transfers may take time to appear
Account activity may take time to refresh

If the app works but account data is delayed, the issue may be related to processing times rather than an app failure. See our guide to Bank of America transfer pending issues.

When Waiting May Be the Best Fix

Some Bank of America app issues resolve on their own once backend verification, security checks, or system updates finish. This can happen after travel, late-night logins, unusual activity, or device changes.

Bank of America may not always show a clear message while these checks are happening, so the app may appear broken even though access is being re-verified.

When to Contact Bank of America Support

You should contact Bank of America directly if the app still does not work after basic troubleshooting or if the issue appears to be account-specific.

You cannot log in on any device or browser
Your account access appears restricted
Verification codes are not working or never arrive
The app shows repeated account or security errors
The issue continues for more than one business day

If you cannot access your account across multiple devices and browsers, this may indicate an account-level issue rather than a normal app problem. Use Bank of America’s official support channels for account-specific help.

If login issues continue, see our Bank of America login guide or password reset guide.

Common Questions About the Bank of America App Not Working

Why is the Bank of America app not working today?

The Bank of America app may not be working today because of a temporary outage, system update, login verification issue, device trust check, or connection problem. If the issue affects multiple users or devices, it is more likely a bank-side system issue.

Why is my Bank of America app not opening?

If the Bank of America app is not opening, the issue may be caused by an outdated app version, corrupted app data, device compatibility problems, low storage, or a temporary system issue.

Why does the Bank of America app keep logging me out?

The app may keep logging you out if your session expires, your device trust status changes, your connection switches, or Bank of America requires additional identity verification.

Why does the Bank of America app fail after Face ID?

The app may fail after Face ID if biometric login becomes unsynchronized after a phone update, biometric reset, or security change. Try signing in manually and re-enabling biometric login after access is restored.

Is Bank of America down right now?

Full outages are less common than partial issues. Most problems affect mobile access, login sessions, or specific features rather than the entire Bank of America system.

Should I reinstall the Bank of America app?

You should usually try connection checks, app updates, restarting your phone, and manual login before reinstalling the Bank of America app. Reinstalling can help with app corruption, but it will not fix a bank-side outage or identity verification issue.

Related Bank of America Help

Bottom Line

If the Bank of America app is not working, the issue is usually caused by a connection problem, app update, device trust check, biometric login issue, or temporary system outage.

Start with the quick fixes: force close the app, switch networks, restart your phone, update the app, and try signing in manually. If the app still does not work across multiple devices or browsers, contact Bank of America directly for account-specific support.

Why the Bank of America App Is Not Working (Causes and Fixes)