Quick answer: To reset your Wells Fargo password, go to the official login page, click Forgot Username or Password, verify your identity using a code or account information, and create a new password. If your account is locked, completing a password reset usually restores access.
If you cannot log in to Wells Fargo online banking, the issue is usually a forgotten password, incorrect saved credentials, or a temporary account lock after too many failed attempts. This guide shows how to reset your password, recover your username, and fix common problems that prevent access. OnlineBankingHelp.com is an independent help resource and is not affiliated with Wells Fargo.
How to reset your Wells Fargo password on the website
- Go to the official Wells Fargo website
- Click Sign On
- Select Forgot Username or Password
- Enter your username or identifying information
- Choose a verification method (text, email, or phone)
- Create a new password and confirm
After resetting your password, return to the login page and sign in using your updated credentials. If login still fails, the issue may be related to your browser, app session, or verification settings.
How to reset your Wells Fargo password in the mobile app
- Open the Wells Fargo Mobile app
- Tap Sign On
- Select Forgot Username or Password
- Enter your username or personal information
- Complete verification using a code
- Create a new password
If the app is not working properly, use the website instead. App issues can sometimes appear as login or password problems.
See: Wells Fargo app troubleshooting
If you forgot your Wells Fargo username
Select Forgot Username from the login page. You will be asked to verify your identity using your Social Security number, account number, or other identifying details.
If both your username and password are incorrect, recover your username first, then reset your password. This helps avoid repeated failed attempts that can lock your account.
What to do if your Wells Fargo account is locked
Your account may be temporarily locked after multiple failed login attempts. This is a standard security measure.
- Wait a few minutes before trying again
- Use the password reset option to restore access
- Avoid repeated login attempts
- Contact Wells Fargo if the lock does not clear
In most cases, resetting your password will unlock your account.
Why your Wells Fargo password reset may not work
- Incorrect personal information entered during verification
- Outdated phone number or email on your account
- Account temporarily locked after failed attempts
- VPN or security filters blocking verification
- Browser cache, cookies, or autofill issues
If the reset page does not load or keeps failing, try using a private browser window, switching devices, or changing networks. These steps often fix issues that look like password problems but are actually session or security conflicts.
For full troubleshooting, see Wells Fargo login help.
Tips to complete your password reset successfully
- Turn off your VPN before starting the reset
- Use a private or incognito browser window
- Make sure your phone can receive verification codes
- Type your new password manually instead of using autofill
- Try the website if the mobile app is not working
When to contact Wells Fargo support
If you cannot complete the password reset or are not receiving verification codes, contact Wells Fargo directly. This is especially important if your contact information is outdated or your account remains locked.
Before contacting support, have this ready:
- Your username (if known)
- The exact error message you see
- Whether the issue occurs on mobile, desktop, or both
- Whether you are receiving verification codes
Related Wells Fargo guides
- How to log in to Wells Fargo
- Wells Fargo app not working
- Why Wells Fargo transfers stay pending
- Wells Fargo mobile deposit limits
- Wells Fargo routing numbers
See more help on our Wells Fargo online banking help hub page.
