How To Reset Your Chase Password (Step-by-Step Guide)

Quick answer: Reset your Chase password by going to Chase.com or the Chase mobile app, selecting Sign in, then choosing Forgot username or password? and selecting Password. You will need to verify your identity using your card or account number plus a one-time code sent to your registered phone or email. Most Chase password resets complete in under five minutes. If the reset fails, the cause is almost always outdated contact information, a verification code not arriving, or an account lock from previous failed attempts — all of which are fixable.

How to reset your Chase password on Chase.com

Go to Chase.com — type the address directly rather than clicking a link from a text or email
Click Sign in in the upper right corner
Select Forgot username or password? below the login fields
Choose Password
Enter your Chase debit card number, credit card number, or account number when prompted
Verify your identity — Chase will send a one-time code to your registered phone number or email; enter it when prompted
Create a new password and confirm it
Sign in with your new password immediately

Once the reset is complete, update your saved password in your browser or password manager to avoid the same issue recurring next time.

How to reset your Chase password in the mobile app

Open the Chase Mobile app — confirm it is the official app from JPMorgan Chase
Tap Sign in
Select Forgot username or password?
Choose Password
Enter your card or account number when prompted
Complete the verification step — a one-time code will be sent to your registered phone or email
Create and confirm your new password

If the Chase app is not loading, crashing, or freezing during the reset process, try completing the reset on Chase.com instead. See Chase app not working for the full troubleshooting guide.

What you need to complete the reset

Chase requires identity verification before allowing a password reset. Have the following ready before starting:

Your Chase debit card, credit card, or account number — used to identify your account; having your physical card available is the fastest option
Access to your registered phone number or email — Chase sends a one-time verification code here; if this information is outdated, the reset will fail
Your Social Security number — may be required in some verification flows as an additional identity confirmation step

The single most common reason Chase password resets fail is that the phone number or email address on file with Chase is outdated. If you no longer have access to the contact information registered on your account, phone verification with a Chase representative is the only path forward.

Why Chase password resets fail — and how to fix each one

Verification code not arriving

Wait two to three minutes — carrier networks sometimes delay SMS delivery. Then request the code once more. Switch to email delivery if Chase offers the option. Check that you are not on a VPN, which can trigger enhanced security that blocks automated code delivery. If codes consistently fail to arrive, your phone number on file with Chase is likely outdated — call 1-800-935-9935 to update it over the phone.

Identity verification failing

Double-check that you are entering the card number or account number associated with the specific Chase account you are trying to reset. If you have multiple Chase accounts or cards, make sure the card number you are entering matches the account. Entering a credit card number when your online banking is linked to a checking account, or vice versa, will cause the verification to fail.

Account locked after failed login attempts

If your account was locked before you reached the reset flow, the Forgot password option may also be temporarily restricted. Wait 30 minutes without attempting any further logins or resets, then try the reset flow again. If the lock persists, call the number on the back of your Chase debit card — Chase can unlock the account and complete the password reset over the phone after identity verification.

Reset completes but new password is immediately rejected

Chase enforces password requirements — your new password must be eight to 32 characters and cannot be a recently used password. If the new password is rejected immediately after reset, try a completely different password that does not resemble any previous Chase password. Also ensure you are logging in with the new password and not an autofilled old one.

Outdated contact information on file

If you no longer have access to the phone number or email registered on your Chase account, the automated reset flow cannot complete. Call 1-800-935-9935 or the number on the back of your Chase debit card. Chase can verify your identity through alternative means — including Social Security number and account history — and update your contact information during the same call so future resets work normally.

When to contact Chase directly

Contact Chase if the password reset flow cannot complete verification because your contact information is outdated, your account remains locked after the reset attempt, you suspect someone else has changed your password, or you are seeing login activity you do not recognize. Always call the number on the back of your Chase debit card rather than a number from a search result or text message — Chase impersonation scams frequently target people who are already locked out and searching for help.

Chase customer service: 1-800-935-9935

Related Chase guides

Frequently Asked Questions

How do I reset my Chase password?

Go to Chase.com, click Sign in, select Forgot username or password?, choose Password, enter your card or account number, and complete verification using the one-time code sent to your registered phone or email. The process takes under five minutes when your contact information on file is current.

Why is my Chase password reset not working?

The most common reasons are a verification code not arriving because your registered phone number or email is outdated, an identity verification failure because the card or account number entered does not match the account, or an account lock from previous failed login attempts. If your contact information is outdated, call 1-800-935-9935 — Chase can complete the reset over the phone after alternative identity verification.

Can I reset my Chase password without my phone?

Yes, if your email address is registered on the account — Chase can send the verification code to email instead of SMS. If neither your phone number nor email is accessible, the automated reset flow cannot complete and you will need to call Chase directly for phone-based identity verification.

How long does it take to reset a Chase password?

The online reset process typically takes three to five minutes when your contact information is current and the verification code arrives promptly. If you need to call Chase because your contact information is outdated, expect to wait through standard hold times — typically five to fifteen minutes depending on call volume.

What if I forgot both my Chase username and password?

Use the Forgot username or password? flow and select Username first. Once you recover your username, start the process again and select Password to reset it. Both recovery flows use the same identity verification process — your card or account number plus a one-time code to your registered contact information.