Quick answer: You can reset your Chase password online or in the Chase mobile app using the “Forgot username or password” option. You will need to verify your identity using account details and a one-time security code. Most password resets take only a few minutes.
If the reset process fails, the issue is usually related to verification, outdated contact information, or a temporary account lock.
How To Reset Your Chase Password on the Website
You can reset your password directly on Chase.com:
- Go to chase.com
- Click Sign in
- Select Forgot username or password?
- Choose Password
- Enter your account number or card number
- Complete identity verification
- Create a new password
Once completed, you can sign in immediately with your new password.
How To Reset Your Chase Password in the Mobile App
If you use the Chase mobile app, the steps are similar:
- Open the Chase app
- Tap Sign in
- Select Forgot username or password?
- Choose Password
- Verify your identity using the prompts
- Create a new password
The app may request a one-time code sent to your phone or email.
What You Need To Reset Your Chase Password
To protect your account, Chase requires identity verification. You may be asked for:
- Your Chase debit card or credit card number
- An associated account number
- Your Social Security number
- A phone number or email address on file for security codes
If your contact information is outdated, the reset process may fail.
Why Chase Password Resets Sometimes Fail
Password reset issues are common and usually related to verification safeguards. Common causes include:
- Entering incorrect account or card information
- Security codes sent to an old phone number or email
- Your account being temporarily locked after failed attempts
- The Chase app or website experiencing an outage
If the Chase app appears unresponsive during the process, it may help to review our guide on fixing the Chase app.
When To Contact Chase for Help
If you cannot reset your password after multiple attempts or your account is locked, you will need to contact Chase directly.
Chase customer service: 1-800-935-9935
For security reasons, Chase may require live verification before restoring access.
Related Chase Guides
- Chase login help
- Why your Chase transfer is pending
- Find your Chase routing number
- Chase mobile deposit limits
View all Chase-related help on our Chase online banking help page.
